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VoIP Support: Who Ya Gonna Call?
When firefighters, police, and EMS respond to an emergency, they do so with the help of trained people in the 911 center who know how to get as much information as possible from the caller reporting...
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Junction Networks and Fire Prevention Week
This blog is written by Larry Browne, member of the support team here at Junction Networks.Last week was fire prevention week, a time for everyone to take a good, hard look at the fire safety...
View ArticleSupport Services and Parenting - How the Experiences are Related
This blog is written by Larry Browne, member of the support team here at Junction Networks. Megan, his daughter, is pictured.Recently, my 10-year-old daughter was undertaking a mom-ordered toy...
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Announcing Queue Video, Plus 3 More Queue Features!
15 percent of callers are likely to hang up after waiting 40 seconds on hold, according to a recent industry study. And when you consider that 7 out of 10 callers are placed on hold when they call a...
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